You now have the option of configuring remote control so that the character itself is transmitted from the viewer's keyboard to the sharer, and what the viewer intends to type arrives at the sharer. To turn on keyboard translation, in Configuration Manager Remote Control, choose Action,and choose Enable keyboard translation to transmit key. The Take Control (N-able) Viewer is available for Windows (from Server 2003), Mac (from OS X 10.9) and Linux (Debian, Red Hat or SUSE) computers. Log into the Dashboard; Go to Remote Access Download Take Control Viewer - N-able to download a version of the Take Control viewer that corresponds to the Operating System of the computer used to.
-->Applies to: Configuration Manager (current branch)
Microsoft Remote Control Viewer Download
Configuration Manager allows you to connect to client computers using Configuration Manager Remote Control. Before you begin to use remote control, ensure that you review the information in the following articles:
Here are three ways to start the remote control viewer:
In the Configuration Manager console.
In a Windows command prompt.
From the Windows Start menu, on a computer that runs the Configuration Manager console, in the Microsoft Endpoint Manager program group.
Note
The above Start menu path is for versions from November 2019 (version 1910) or later. In earlier versions, the folder name is Microsoft System Center.
To remotely administer a client computer from the Configuration Manager console
In the Configuration Manager console, choose Assets and Compliance > Devices or Device Collections.
Select the computer that you want to remotely administer and then, in the Home tab, in the Device group, choose Start > Remote Control.
Important
If the client setting Prompt user for Remote Control permission is set to True, the connection does not initiate until the user at the remote computer agrees to the remote control prompt. For more information, see Configuring remote control.
After the Configuration Manager Remote Control window opens, you can remotely administer the client computer. Use the following options to configure the connection.
Note
If the computer that you connect to has multiple monitors, the display from all the monitors is shown in the remote control window.
File
- Connect - Connect to another computer. This option is unavailable when a remote control session is active.
- Disconnect - Disconnects the active remote control session but doesn't close the Configuration Manager Remote Control window.
- Exit - Disconnects the active remote control session and closes the Configuration Manager Remote Control window.
Note
When you disconnect a remote control session, the contents of the Windows Clipboard on the computer that you are viewing is deleted.
View
- Color depth - Choose either 16 bits or 32 bits per pixel.
- Full Screen - Maximizes the Configuration Manager Remote Control window. To exit full screen mode, press Ctrl+Alt+Break.
- Optimize for low bandwidth connection - Choose this option if the connection is low bandwidth.
- Display:
- All Screens - If the computer that you connect to has multiple monitors, the display from all the monitors is shown in the remote control window.
- First Screen - The first screen is at the top and far left as shown in Windows display settings. You can't select a specific screen. When you switch the configuration of the viewer, reconnect the remote session. The viewer saves your preference for future connections.
- Scale to Fit - Scales the display of the remote computer to fit the size of the Configuration Manager Remote Control window.
- Status Bar - Toggles the display of the Configuration Manager Remote Control window status bar.
Note
The viewer saves your preference for future connections.
Action
- Send Ctrl+Alt+Del Key - Sends a Ctrl+Alt+Del key combination to the remote computer.
- Enable Clipboard Sharing - Lets you copy and paste items to and from the remote computer. If you change this value, you must restart the remote control session for the change to take effect.
- If you don't want clipboard sharing to be enabled in the Configuration Manager console, on the computer running the console, set the value of the registry key HKEY_CURRENT_USERSoftwareMicrosoftConfigMgr10Remote ControlClipboard Sharing to 0.
- Enable Keyboard Translation - Translates the keyboard layout of the computer running the console to the connected device's layout.
- Lock Remote Keyboard and Mouse - Locks the remote keyboard and mouse to prevent the user from operating the remote computer.
Help
- About Remote Control - Displays the current version of the viewer.
Users at the remote computer can view more information about the remote control session when they click the Configuration Manager Remote Control icon. The icon is in the Windows notification area or the icon on the remote control session bar.
To start the remote control viewer from the Windows command line
- At the Windows command prompt, type <Configuration Manager Installation Folder>AdminConsoleBini386CmRcViewer.exe
CmRcViewer.exe supports the following command-line options:
Address- Specifies the NetBIOS name, the fully qualified domain name (FQDN), or the IP address of the client computer that you want to connect to.Site Server Name- Specifies the name of the Configuration Manager site server to which you want to send status messages that are related to the remote control session./?- Displays the command-line options for the remote control viewer.
Example:CmRcViewer.exe <Address> <Site Server Name>
Remote Control Viewer Download
Note
The remote control viewer is supported on all operating systems that are supported for the Configuration Manager console. For more information, see Supported configurations for Configuration Manager consoles and Prerequisites for remote control.
Next steps
-->Applies to: Configuration Manager (current branch)
Remote control in Configuration Manager has external dependencies and dependencies in the product.
Dependencies external to Configuration Manager
| Dependency | More information |
|---|---|
| Computer video card driver | Ensure that the most up-to-date video driver is installed on client computers to ensure optimal remote control performance. |
Media Center Remote Control
Devices that run Windows Embedded, Windows Embedded for Point of Service (POS), and Windows Fundamentals for Legacy PCs do not support the remote control viewer, but they do support the remote control client.
Configuration Manager remote control cannot be used to remotely administer client computers that run Systems Management Server 2003 or Configuration Manager 2007.
Note
Team Viewer 2020 Free
No Windows services are required as an external dependency for remote control.
Supported operating systems for the remote control viewer
The remote control viewer is supported on all operating systems that are supported for the Configuration Manager console. For information, see Supported configurations for Configuration Manager consoles.
Configuration Manager dependencies
Microsoft Remote Control Viewer Mac
| Dependency | More information |
|---|---|
| Remote control must be enabled for clients | By default, remote control is not enabled when you install Configuration Manager. For information about how to enable and configure remote control, see Configuring remote control. |
| Reporting services point | The reporting services point site system role must be installed before you can run reports for remote control. For more information, see Introduction to reporting. |
| Security permissions to manage remote control | To access collection resources and to initiate a remote control session from the Configuration Manager console: Read, Read Resource, and Remote Control permission for the Collection object. The Remote Tools Operator security role includes these permissions that are required to manage remote control in Configuration Manager. For more information, see Configure role-based administration for Configuration Manager. Additionally, permitted viewers must be given permission to use remote control by adding these users to the Permitted viewers of Remote Control and Remote Assistance list in the Remote Tools client settings. |